IndiPro Global Services (IGS) is launching its AI Center of Excellence (AI CoE) with a focused mission: to accelerate the adoption of Artificial Intelligence and Generative AI (GenAI) across the BFSI ecosystem, while ensuring scalability, governance, and measurable business impact.

The AI CoE will take an industry-first, domain-led approach across Banking, Financial Services, Insurance, Real Estate, and Lending, driving the next wave of intelligent transformation across end-to-end value chains.

Generative AI is fundamentally reshaping the digital lending, mortgage fulfillment, real estate operations, and BFSI services landscape. AI-driven transformation is no longer experimental—it is becoming central to competitive advantage.

Through our research and analysis of GenAI initiatives across global BFSI firms, we observe that organizations are currently prioritizing AI adoption across two primary objectives:

• Enhancing customer experience

• Improving operational efficiency

The highest concentration of active pilots and initiatives is seen across:

• Virtual assistants and conversational AI

• Process automation and workflow optimization

• Personalized customer engagement

• Decision intelligence and credit assessment

• Fraud detection and risk management

• Automated financial advisory

• Compliance monitoring and regulatory intelligence

While many implementations remain in early or pilot stages, the strongest business potential consistently emerges in process streamlining, personalized services, intelligent automation, advisory enablement, and compliance governance.

Accelerating Investment in AI Across BFSI

Industry momentum further validates the strategic importance of AI:

• 82% of BFSI organizations have increased investments in AI and machine learning over the past 1–2 years

• 87% plan to further increase AI-ML investments over the next 1–2 years

This signals a clear shift: AI is no longer experimental—it is becoming core to enterprise strategy and operating models.

From Predictive AI to Generative AI Transformation

Over the past several years, BFSI organizations have successfully adopted predictive AI models to enhance decision-making, forecasting, and analytics. However, the emergence of Generative AI represents a structural shift in capability.

GenAI extends AI from prediction into:

• Knowledge synthesis

• Intelligent content generation

• Autonomous workflows

• Human-like interaction

• Cognitive process automation

For regulated industries such as BFSI, adoption must be balanced with governance, compliance, explainability, and risk management—which is precisely where a structured AI Center of Excellence becomes critical.

The Role of the IndiPro AI Center of Excellence

The IndiPro AI CoE is designed to help organizations:

• Define enterprise AI strategy and roadmap

• Identify and prioritize high-impact GenAI use cases

• Establish AI governance, ethics, and compliance frameworks

• Build scalable AI operating models

• Accelerate time-to-value from AI investments

• Enable responsible and secure AI adoption

Our approach bridges business strategy, domain expertise, technology architecture, and operational execution—ensuring that AI moves beyond experimentation into real business outcomes.